Frequently Asked Questions

Life in Your Town

How many people can play using a single copy of the software?
You can make one town per copy of the software. Within that town, the first player created will become the mayor of the town. Up to three more players can be registered as residents in the town.
How many people can play at the same time with a single copy of the software?
Players who live in the same town cannot play simultaneously. However, by connecting to the Internet, you can visit a
friend's town, have that friend visit your town, or play on the island with other people around the world. You can also use
the Local Wireless mode to play with up to three other players within range of the wireless signal coming from your Nintendo 3DS.
How many player homes can be built per town?
Within a single town, there can be four homes, one for each player.
How do I set the in-game clock to the correct time?
First, start the game software, select Continue, and then select your player name from the list. Next, choose "I need help first..." and then "Set the time."
How many letters/numbers/symbols can be in a player's name? How many can be in a town name?
A combination of up to eight letters, numbers, or symbols, including spaces, can be used in either a player's or town name.
Can I change my town's mayor?
You cannot change your town's mayor. Only the first player who moves into a town can become the mayor. If the 2nd, 3rd, or 4th player in a town would like to experience being a town mayor, that player will need to obtain a new Animal Crossing: New Leaf game, move the player data to that copy of Animal Crossing: New Leaf, and become the mayor of a new town.
How can I view the pictures I take within the game? How can I use them?
You can share pictures of your game with Nintendo 3DS Image Share. Find out more here. You can always view your photos within the Nintendo 3DS Camera application. You can also transfer photos to your Wii U™ console. Just put the SD card from your Nintendo 3DS into your Wii U console's SD card slot, and transfer the photos of your choice. You can then post them to Animal Crossing Plaza and share them via Miiverse™.
Some of the shops on Main Street are closed...
As you progress in the game, more shops on Main Street will open.
I can't seem to obtain a watering can or slingshot...
You need to make a certain amount of progress in the game before stores offering watering cans or slingshots will open. It's also possible to get some tools by asking Isabelle in the town hall for advice on living in town.
I can't seem to receive items I've ordered from the catalog...
Items you order from the catalog are sent to your mailbox. If your mailbox is full, you won't be able to get your items. Please empty your mailbox so that new letters can be delivered to you. If you still don't receive your orders, please check if the other players in your town have full mailboxes as well.
What are Play Coins?
Play Coins are a feature built into the Nintendo 3DS family of systems. When you walk around with a Nintendo 3DS, you will earn one Play Coin for every 100 steps you take. You can receive up to 10 Play Coins per day for a maximum of 300 Play Coins at any one time.
All of a sudden, the list of requests under Public Works Projects has gotten smaller...
The projects listed under Public Works Projects are affected by a number of conditions, including how many of each project can be built in town or if there is an open area with enough space available for a project to be built on. Only projects that meet all of these various conditions will appear on the list. If you have already built a large number of Public Works Projects, the request list will shrink. However, if you demolish some of the projects that have already been completed, the number of projects available on the list can increase again.
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Moving

Can I move to my friend's copy of Animal Crossing: New Leaf?
You cannot. It is only possible to move to an Animal Crossing: New Leaf game that does not contain any current save data.
Are there any kinds of data that can't be transferred over when my character moves to a new town?
When you move, you'll move to a new town as the new mayor. As such, you won't be able to transfer town resident or town layout data. It is also not possible to transfer any Best Friends information.
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Social Features

Can I divide up my friend list by player?
The list of friends comes from your Nintendo 3DS system's friend list. It is not possible to divide friends up by player.
However, the Best Friends feature is saved on a player-by-player basis. You can use this to limit the players you communicate
with online to just your Best Friends.
What is the Best Friends feature?
If you play with someone who is on your Nintendo 3DS system's friend list through the Internet or Local Wireless, you can both register each other as Best Friends. This feature can then be used to limit the people who can come in and out of your town to your Best Friends when using the Internet. It's also possible for people who have registered each other as Best Friends to chat with each other even when they are not in the same town. Each player can register up to 32 Best Friends.
Can I become Best Friends with someone who is not on my friend list?
You cannot. Both of you must first register each other in your friend list on your Nintendo 3DS systems. Then, while playing together over the Internet or Local Wireless, you'll be able to register each other as Best Friends.
Is it possible for someone I don't know to visit my town?
When playing over the Internet, only people on your Nintendo 3DS friend list and your Best Friends can visit your town. When playing using Local Wireless, anyone using Local Wireless can come into your town as long as you've left your station gate open. Please note that if you use the Dream Suite, it's possible for people you don't know to visit a dream version of your town. It's also possible for you to visit the dream towns of people you don't know. All of this occurs within a dream, so even if changes are made to the town during the dream, they won't affect the actual town.
What happens if I try visiting the town of someone whose clock is set to a different time than mine?
There aren't any particular side effects. For example, if you take turnips to another town, they won't rot. There also aren't any negative effects on the town you are visiting.
Is there a voice chat feature?
No, there isn't. You can use an on-screen keyboard to type and chat with others.
I'm having trouble connecting to the Internet...
If you cannot connect to the Internet, an error code or error message should display. Please visit this page for more information on connecting to the Internet.
Can I use a Bluetooth-enabled keyboard, like the Nintendo Wireless Keyboard, with this software?
It's not possible to use any peripherals, including Bluetooth- enabled keyboards, with this software.
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Downloadable Presents

I know I'm supposed to receive a letter and present through SpotPass, but it hasn't arrived...
Sometimes it can take a few days before you'll receive the downloadable present through SpotPass. After checking that your SpotPass settings are correct, make sure your Nintendo 3DS is connected to the Internet and then put it into Sleep Mode by leaving the power on and closing it. *If your system's wireless switch is OFF, please flip the switch to ON and make sure the wireless indicator LED lights up.

If you still don't receive the present after following these instructions, try resetting your SpotPass settings using the following steps:
  1. From the game's title menu, choose SpotPass and then choose to Opt-out of SpotPass.
  2. From the HOME Menu, choose System Settings, and then Data Management, and then Nintendo 3DS, and finally Extra Data. Select Animal
    Crossing: New Leaf from the list and delete the extra data.
    *Please note that doing this does not delete your save data.
    **If you have the downloadable version, please be careful not to delete your copy of the software. The extra data is 1 block of storage.
  3. Launch Animal Crossing: New Leaf again. Choose SpotPass and then Opt-in to re-enable SpotPass.
I can't seem to receive presents while within a Nintendo Zone...
First, make sure the wireless feature of your Nintendo 3DS is on. Then, start your Animal Crossing: New Leaf game when you arrive at the Nintendo Zone. Go directly to your town's Post Office and ask for a present. If you receive an error message or are unable to connect to the Internet, please contact Customer Service.
If I use multiple copies of the software on the same Nintendo 3DS system, will I be able to receive the same downloadable present on all copies of the software?
For presents received through the Post Office
Each player can download the same present through the town post office, so it doesn't matter if you use multiple copies of the software on the same system.

For letters sent with presents
In order to receive letters with presents on multiple copies of the software, additional steps must be taken. After receiving the letter on one copy of the software, you'll have to reset your SpotPass settings prior to using each additional copy of the software. The steps for resetting your SpotPass settings are as follows:
  1. From the game's title menu, choose SpotPass and then choose to Opt-out of SpotPass.
  2. From the HOME Menu, choose System Settings, and then Data Management, and then Nintendo 3DS, and finally Extra Data. Select Animal Crossing: New Leaf from the list and delete the extra data.
    *Please note that doing this does not delete your save data.
    **If you have the downloadable version, please be careful not to delete your copy of the software. The extra data is 1 block of storage.
  3. Launch Animal Crossing: New Leaf again. Choose SpotPass and then Opt-in to re-enable SpotPass.
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Digital Version

Is the content in the packaged version and the downloadable version identical?
Yes, the game content in both versions is the same.
Can I use the communication features in the game with other people who are using the packaged version?
The game content is the same in both versions of the game, so you are free to enjoy the communication features with people who use either the retail or the downloadable version of the game.
Can I back up my save data from an SD card that has the digital version of Animal Crossing: New Leaf to my personal computer?
It is not possible to back up your save data in this manner. For example, if you saved the information to your personal computer and then continued to play and save your game, the information that was saved to your personal computer would no longer be usable.
Can I play with a packaged version and a digital version of the software on the same Nintendo 3DS/Nintendo 3DS XL system?
The save data for these versions would be created separately, so it's possible to create a different town for each game on the same system. However, once StreetPass data or SpotPass data is used in one of the games, it won't be possible to reuse it in any other game.
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Relation to Previous Titles

Can I move my player data from Animal Crossing: Wild World on the Nintendo DS system or Animal Crossing: City Folk on the Wii to Animal Crossing: New Leaf on the Nintendo 3DS? Can I use any communication features to play with people on those titles?
It is not possible to move your player data or use any of the communication features between previous Animal Crossing titles and Animal Crossing: New Leaf. Furthermore, Animal Crossing: New Leaf does not include any communication features or connectivity features for use with previous titles in the series.
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